Neighbor Training Guide

How to be a respectful and effective verifier.

Lead with Empathy

Pantry staff are often volunteers working hard. Approach them with gratitude. "Hi, I'm a neighbor helping update the local food map so families don't find closed doors. Do you have a moment?"

Accuracy Matters

If you are unsure about a detail (like "Do you require ID?"), it is better to leave it blank than to guess. Incorrect info can prevent someone from getting food.

The "Walk-By"

Sometimes you don't even need to talk to anyone. Just verifying that the sign on the door matches our hours, or that the building still exists, is a huge help!